Operating System

• Linux - RedHat Linux, Debian, SUSE, Slackware.
• UNIX - FreeBSD, OpenBSD, NetBSD, Solaris
• Windows - Windows Server 2000, Windows Server 2003

Control Panel Software

Common DNS Issues

• Domain parking issues
• Modifying MX. A and CNAME records for domain Zones
• Correcting Domain Name resolution problems
• RDNS configuration
• Setting up name servers, master-slave, rndc setup, automate slave using script --- Almost anything related to dns

Common Webserver Issues

• httpd.conf problems
• .htaccess errors
• Password protection issues
• Site oriented IP blocking issues
• HostNameLookups
• Mime types
• Apache Handler problems
• URL blocking and redirection issues
• Secure Cert problems.
• Apache rewrite rules
• Adding custom compiled modules into apache
• Custom configurations for log analysing programs - webalizer, awstats etc

Common Mail Issues

• Sendmail
• Qmail
• EXIM
• IMAP issues
• Webmail issues
• Catch-all address issues
• SMTP issues
• POP issues
• enabling / disabling PHP mail() function
• POP-before-SMTP and relay denied issues
• mailing lists
• autoresponders
• Client Setup
• POP authorization
• Anti-spam measures
• Email filter issues with Procmail and .forward

Common FTP Issues

• Anonymous ftp enabling
• FTP configuration issues
• FTP virtual hosting issues
• PureFTP, ProFTP, WU FTP
• Creation of FTP-only users

Common Database Issues

• Access denied
• Handling multiple databases
• Connectivity issues from CGI scripts
• Allowing or denying grant permissions from local or remote locations
• Modification of database variables such as max connections, memory used etc.
• Managing the mysql connections among various virtual-hosts
• Broken connectivity through mysql.sock issue

Common Security Issues

• Anti-portscanning
• Log Checking
• IP blocking
• Firewall issues
• anti-SPAM
• Anti-virus
• TCP wrappers
• DDoS attacks
• Hotlink protection

Logs and Statistics Issues

• User specific Raw Logs problems
• System wide raw log problems
• Log size control
• Stats not updating issues
• Webalizer, Analog, Awstats, Urchin

Frontpage Issues

• Manually Installing Frontpage Extensions on problematic Domains
• Manually Removing Frontpage Extensions
• Frontpage mail extension problems
• Frontpage clashes with .htaccess
• Frontpage and Secure forms issues
• Enabling / Disabling Shell access

Java Servlets

• Apache JServ
• Tomcat

CGI Issues

• Languages - PHP, Perl, Python, C, C++, Servlets, ASP
• CGI file permissions
• CGI connectivity with the database
• Internal Server Errors
• Sending mail from scipts
• Form to mail problems
• Perl modules Installation

Telnet or SSH Problems

• Connection refused issues
• Enabling / Disabling Shell access

Shopping cart issues

• Interchange
• Agora
• Miva
• Interchange server configuration issues
• Undefined catalog errors with Interchange

Reseller issues

• Enabling / disabling / customising reseller account privileges
• Resold accounts' ownership issues

Backup issues

• Configuring automatic account backup in the server.
• Restoring backups
• Configuration File Rollback

Hosting Account transfer issues

• Transferring accounts from server-to-server
• Account migrations between servers with heterogeneous control panels

Quota issues

• Disk Quota initialization on separate partitions
• Disk Quota initialization on separate partitions
• User and group quota errors' corrections occured due to incorrect file permissions
• Disk quota modification issues
• Block / inode quota implementation

IP issues

• Addition / deletion of IP addresses in the server.
• Issues related to dedicated IP assignments to domains
• Manual correction of IP aliases.

Hard drive issues

• Temporary / permanent mounting of additional hard drives and hard drive partitions
• Partitioning, formatting, and initializing filesystems on fresh additional hard drives

Task Scheduling issues

• Setting up cron jobs to schedule execution of scripts / other tasks
• Setting up scheduled jobs' execution reports to be mailed to users.

We support all 3rdParty Software installed on the server.